Customer satisfaction survey

 

Order Number or mail: 

First name: 

City: 

1. How would you rate your customer's experience on passepasse.com ?   
     1      2      3      4      5      6      7      8      9      10

 

2. Would you recommend our site to a friend ?      yes      no

If so, please specify why in a few words ( examples ; Quick and pretty inexpensive, Good advice ) :

 

3. Did you find all the information you were looking for on our website ?      yes      no

If not, please state which information was missing :

 

4. Do you find our website easy to navigate ?      yes      no

 

5. Did you encounter any problems when ordering on our website ?      yes      no

If yes, please tell us which problems you had :

 

6. How would you rate any correspondance you had with the PassePasse team (telephone, email…) ?
     excellent      very good      good      ok      bad

 

7. What do you think of the time taken to process your order ?
     very quick      quick      average      slow      very slow

 

8. What do you think of the time taken to deliver your order ?
     very quick      quick      average      slow      very slow

 

9. What did you think of the packaging when you received your order ?
     excellent      very good      good      ok      bad

If you chose ‘ok’ or ‘bad’ please tell us what the problems were :

 

Do you have any suggestions to make?




            Thank you!!!