Customer satisfaction survey

 

Order Number  :  

1. Did you find all the information you were looking for on our website?      yes      no

If not, please state which information was missing:

 

2. Do you find our website easy to navigate?      yes      no

 

3. Did you encounter any problems when ordering on our website?      yes      no

If yes, please tell us which problems you had :

 

4. How would you rate any correspondance you had with the PassePasse team? (telephone, email…)
     excellent      very good      good      ok      bad

 

5. What do you think of the time taken to process your order?
(From the moment you placed your order to the moment your order was dispatched)
     very quick      quick      average      slow      very slow

 

6. What do you think of the time taken to deliver your order?
(From the moment we dispatched your order to the moment it arrived at your door)
     very quick      quick      average      slow      very slow

 

7. What did you think of the packaging when you received your order?
     excellent      very good      good      ok      bad

If you chose ‘ok’ or ‘bad’ please tell us what the problems were:

 

8. What do you think of the quality of the products at PassePasse?
     excellent      very good      good      ok      bad

 

9. What do you think of the range of products at PassePasse?
     excellent      very good      good      ok      bad

 

10. What do you think of the prices of products at PassePasse?
     excellent      very good      good      ok      bad

 

Do you have any suggestions to make?




            Thank you!!!